When you have outstanding payments that you need to record as paid, follow these step-by-step instructions on how to record the payment in the PAC module.
Navigation: Payments, Adjustments & Charges> Payment> Record Payments
Record Payments
Select the date you received the payment in Payment Date.
Select the Payment Method (Cheque, Credit, Debit, etc.)
From the list of outstanding payments, find the payment you would like to mark as paid.
Enter the payment amount or use the magic wand to automatically populate the full payment amount and distribute the payment based on preset configurations
Click this icon
to double-check or adjust the distribution of the payment as needed. Review and Confirm the recorded payment.
Note: Our system assumes all payments are paid. If you do not see a payment in record payments, please make sure the payment is marked as outstanding.
FAQ
Q: When should I use “Record Payments” instead of “Add a Payment”?
A: Use Record Payments when you are marking an existing outstanding payment as paid after funds have been received. Use Add a Payment when you need to create or schedule a new payment rather than update one that is already due.
Q: Can I partially record an outstanding payment?
A: Yes. You can record a payment for less than the full amount due. The remaining balance will stay outstanding until it is paid or addressed through another adjustment.
Q: Can I apply one payment across several outstanding balances?
A: Yes. A single payment can be distributed across multiple outstanding items, such as interest or fees. You can manually adjust the allocation or use the Magic Wand to apply the system’s default distribution rules.