Introduction
Use this report to track borrower submitted payments and confirm their allocation status. You’ll see payment methods, amounts, and which loans they belong to. This helps you reconcile transactions and ensure nothing is missed during processing.
Navigating to This Section
Click the Home icon in the top-left corner to return to the main dashboard.
Use the left-hand navigation menu to open the Reports dashboard.
In the search bar at the top, enter USIO Borrower Portal Payments, or scroll down to the Loan Reports section to locate it manually.
Note: If you cannot see the USIO Borrower Portal Payments report, ensure you have the necessary permissions or check with your administrator.
USIO Borrower Portal Payments Report
Column | Description |
Loan ID | Clickable loan ID that links directly to the borrower's loan. |
Status | Displays whether the payment is Received (submitted but not yet allocated) or Allocated (applied to outstanding amounts). |
Description | Indicates the type of transaction (e.g., Payment, Allocated). |
Confirmation ID | Unique system confirmation number for each payment. |
Batch # | Grouping number used by USIO for processing (if applicable). |
Net Payment | Total payment amount after any service fees (if applicable). |
Fee | Service fee amount, if charged. |
Total Payment | Total amount the borrower submitted, including any fees. |
Fee Paid | Indicates whether the borrower paid a service fee. |
Method | Payment method used, typically Debit. |
Transaction Date | Date and time the payment was submitted. |
Name | Borrower's name. |
Borrower's email address associated with the payment. | |
Card / Account Detail | Masked card or account number used for the transaction. |
Card Name | Type of card used (e.g., Visa, Mastercard). |
Tip: Click the Loan ID directly from the report to open the loan and allocate outstanding borrower payments faster.
Understanding Payment Statuses
Payments submitted through the portal remain in “Received” status until the lender manually allocates them. This ensures they’re posted to the correct balances.
Received: Payment has been submitted through the portal and successfully reached USIO, but it has not yet been allocated by the lender.
Allocated: Payment has been manually allocated by the lender to the appropriate outstanding amounts through the Payments, Adjustments & Charges module.
Warning: Payments with a Received status may not have fully cleared through the banking system. Always verify that funds have been deposited before considering a payment complete in your accounting.
FAQs
Does the report show refunded or reversed payments?
No. The report only displays payments submitted through the Borrower Portal. Refunds must be reviewed separately.
When does a payment change from Received to Allocated?
A payment changes to Allocated once you manually allocate it using the Payments, Adjustments & Charges module.
Need Further Assistance?
For additional support, contact us:
📧 Email: support@mortgageautomator.com
💬 Live Chat: Click the question icon at the top-right corner of your screen.